Terms

01Scope

These terms apply to every proposal, contract and service I provide, including websites, custom web platforms, and ongoing care. They apply unless we agree something different in writing. Where a signed proposal or contract says something different from these terms, the proposal or contract wins.

Your own general terms and conditions do not apply, even if you refer to them, unless I agree to them in writing.

02Business clients only

My services are offered only to businesses, freelancers, public bodies and organisations acting in a commercial or professional capacity. I do not contract with consumers within the meaning of the Bulgarian Consumer Protection Act. By accepting a proposal, you confirm that you are acting for a business purpose.

03How a contract is made

Information on this website, including starting prices, is a general description and not a binding offer. A contract is made when you accept my written proposal. Acceptance by email is enough.

The proposal sets out the scope, deliverables, price, payment schedule and timeline. Anything not listed in the proposal is outside the scope.

04Prices and payment

• Prices are in euros. Where VAT applies, it is shown separately on the invoice.
• Unless the proposal says otherwise, I invoice a deposit before work starts and the balance in milestones, with the final payment due before launch.
• Invoices are due within 14 days of the invoice date.
• If a payment is overdue, I may pause work until it is paid, after giving you written notice. Deadlines move by the length of the pause.
• Costs for third-party services, such as domains, hosting, paid plugins, fonts or payment provider fees, are separate unless the proposal includes them.

05Changes to the scope

Ideas change during a project. That is normal. If you want something that is not in the agreed scope, I will tell you what it affects and what it costs before I start on it. The change becomes part of the contract once you confirm it in writing.

06What I need from you

A project depends on both sides. You agree to:

• provide content, such as text, images, logos, translations and product data, on time and in a usable form
• make sure you hold the rights to everything you provide, and that using it does not infringe anyone else’s rights
• name one person who can give feedback and make decisions
• give feedback and approvals within the agreed timeline
• give me access to the accounts and systems the work requires

If a delay on your side holds up the project, the timeline moves accordingly. If a project is on hold for more than 60 days because of missing content or decisions, I may invoice the work completed so far.

You indemnify me against claims from third parties that arise because material you supplied infringes their rights.

07Review and acceptance

Before launch, I give you a working version to review. You have 10 working days to test it and report defects in writing. Once the defects are fixed, the work is accepted. The work is also accepted if you do not report defects within that period, or if you put it into live use. Minor defects that do not prevent normal use do not stop acceptance, and I will fix them afterwards.

08Ownership and rights

When the work is paid in full, you receive the exclusive, perpetual and transferable right to use, change and publish the work created specifically for you. This includes the design, the content I produce for you and the custom code.

Some parts are not created for you alone: my own reusable tools, components and know-how, and open-source software. For those, you receive a non-exclusive, perpetual right to use them as part of your project. Open-source components remain under their own licences.

Until full payment, I keep all rights in the work.

I may show the finished project, your name and your logo in my portfolio and case studies. I will not publish confidential information or performance figures without your approval. If you prefer not to be shown, tell me in writing and I will respect that.

09Third-party services

Many projects rely on services run by others: hosting, domains, email, payment providers, booking tools and similar. Wherever possible, these accounts are opened in your name and you have a direct contract with the provider. Their terms apply to those services. I am not responsible for their availability, pricing changes or policies.

10Defects

If the work does not match what we agreed, I will fix it at no extra cost. Report defects in writing within 12 months of acceptance, with enough detail for me to reproduce them.

I am not responsible for problems caused by changes made by you or by others, by third-party services, or by use outside the agreed scope.

Search rankings, traffic, enquiries and revenue depend on many factors outside my control. I aim for measurable results, but I do not guarantee a specific business outcome unless the proposal explicitly says so.

11Liability

Nothing in these terms limits my liability for damage caused intentionally or through gross negligence, or any liability that cannot be limited under Bulgarian law.

In all other cases, my liability is limited to direct damage that was foreseeable when the contract was made (Art. 82, Obligations and Contracts Act).

You are responsible for keeping regular backups of your own data, unless ongoing care that includes backups has been agreed. For loss of data, my liability is limited to the effort needed to restore it from such backups.

12Ongoing care

Ongoing care is agreed separately. The care agreement sets out what is included, response times and the monthly fee. Unless it says otherwise, it runs month to month and either side can end it with 30 days’ notice to the end of a calendar month. Work outside the agreed care is quoted separately.

13Confidentiality and data protection

Both sides keep the other’s confidential business information confidential, during the project and afterwards. If the work involves processing personal data on your behalf, we sign a data processing agreement under Art. 28 GDPR. How I handle personal data on this website is described in the Privacy notice.

14Ending a contract

Either side may end a contract for good cause, in particular if the other side seriously breaches it and does not fix the breach within 14 days of written notice. If a project ends early, you pay for the work completed up to that point and for costs I cannot cancel. You receive the rights to the work you have paid for.

15Using this website

I write the content of this site with care, but it is general information, not advice for your situation. Prices shown are starting points; a binding price is given only in a written proposal.

The design, text, graphics and code of this site are protected by copyright. Screenshots of client work are shown with permission and remain the property of their owners. You may not copy or reuse them without permission.

This site links to other websites. I have no control over their content and am not responsible for it. If I learn that a linked page is unlawful, I will remove the link.

16Final provisions

• Bulgarian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
• Disputes are decided by the competent Bulgarian court at my registered address. I may also bring claims at your place of business.
• Changes and additions to a contract must be made in writing. Email is enough.
• If one provision of these terms is invalid, the rest remain in force. The invalid provision is replaced by the statutory rule.
• These terms are written in English. If a translation differs from the English version, the English version applies.